OEM Service Agreements
For information and/or quotations on Cisco SMARTnet contracts please call or email us at SMARTnet@smc-us.com.                                                                               For information and/or quotations on other OEM contracts please call or email us at partners@smc-us.com.

SMC Electronics Proprietary Alternative Maintenance

Benefits to our service

SMC strives to mirror manufacturer services along with adding key features to ensure you get the most out of your maintenance budget, and have some to spare. Some of these features are listed below.

• 25-50% Savings - Our services provide a minimum of 25% savings off of the MSRP manufacturer pricing. Our pricing structure is also live, meaning it is as up to date as the manufacturers prices and are factored from those prices directly.
• Multi-manufacturer Networks - SMC's maintenance provides services for multi-manufacturer networks eliminating the need for multiple service agreements. Only one TAC line, one contract ID, and a dedicated account manager for your entire network maintenance support.
• Onsite Hardware - SMC provides onsite hardware for all qualifying 4 hour contracts, this means that you do not have to wait 4 hours for your replacement hardware, it is sent to your site upon implementation of the maintenance agreement. Prices are also based off of the manufacturers 4 hour options, yet you get hardware on site.
• Reasonable Time Policy - If a hardware issue is not resolved within a reasonable time via our TAC line, an RMA will be processed with the end-users permission to send out replacement hardware. This policy was put in place to avoid end-users going through support procedures to only find out they were victims of hardware failure. This minimizes network downtime and ensures hardware is received within contract parameters.
• Supporting refurbished, EOL and Legacy Equipment - All of our services support refurbished, End of Life, and legacy hardware at no additional cost with no certification procedures, only a web-based SMC conducted wellness test to ensure correct operation of the hardware.
• Technician Support - SMC provides technicians to be dispatched to your remote location or office to help troubleshoot or support any issues you may have. Technicians are made available for all contracts and are billed separately to avoid un-reasonable prices to the service agreements.
• Free of Charge Repair - All service agreements include a free of charge repair service for all hardware under contract should hardware replacement not be the choice of action. Although this service is rarely exercised by our customers it is available should you want to simply get your equipment repaired.

If none of the services mentioned suit your needs we will tailor a program specifically for you and your budget.

For more information on our services please feel free to call us at the number below or email us at smc@smc-us.com.

 * although response time is 'officially' NBD, all cases generally receive a response in less than 4 hours.

  † for qualified contracts, although contracts provide hardware on-site from the beginning, prices are derived from a 24x7x4 comparative manufacturer service.

IT service throughout the United States

Countries Supported

United States of America

• Alabama
• Alaska
• American Samoa
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Delaware
• District of Columbia
• Florida
• Georgia
• Guam
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Northern Marianas Islands
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Puerto Rico
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Virgin Islands
• Washington
• West Virginia
• Wisconsin
• Wyoming
 

Canada

Mexico

United Kingdom

France

Spain

Germany

Don't see your country? Check and ask for availability here.